Tickets, fees and cancellation

Everything that applies to buyers and organizers, in one place.

In short

Buyers pay the ticket + a service fee, already included in the amount shown before paying. The fee varies from event to event.
The organizer receives 100% of the ticket price. The service fee is Floripa Media's share.
The ticket is confirmed instantly (Mercado Pago, by PIX or credit or debit card) or when the organizer checks the PIX in their statement (direct PIX).
Half-price ticket: when the event offers it, the buyer sends a photo of the document proving eligibility and the organizer checks it. The original document is required at the door.
Cancellations and refunds are handled by the organizer, following the rules below. The service fee is not refunded.

Ticket: the price set by the organizer. It is all theirs.
Service fee: charged to the buyer, per ticket, for using the platform (QR ticket, guest list, door check-in and support). The amount varies by event and period, and each event's fee is shown on its page and on the purchase screen, before paying.
Free events and complimentary tickets have no fee.
There is no percentage on the ticket, and no extra charge at the door.

It depends on how the event sells:

Direct PIX: the buyer pays the PIX to the organizer's key. The full amount (ticket + fee) lands in their account, and the accumulated fee is settled with Floripa Media with the next monthly payment.
Mercado Pago: the payment is split instantly. The ticket price goes to the organizer's account and the fee stays with Floripa Media, with nothing pending.

Mercado Pago: the second the payment is approved. The ticket shows on screen and is emailed.
Direct PIX: when the organizer checks the PIX in their statement and releases it. After you tap "I've paid", your spot is held for 24 hours and the waiting screen shows how long that organizer usually takes. It switches to the ticket by itself when released.
The ticket arrives by email. If it doesn't, check spam or get it again at Get ticket by code, with the order code and the last 4 digits of your phone or CPF.

The organizer runs the event and is the one who refunds, because the ticket money goes to their account. The rules are:

Event cancelled: the organizer refunds 100% of the ticket price.
Event postponed: the ticket is valid for the new date. If you can't make the new date, the organizer refunds 100% of the ticket price.
Withdrawal (change of mind): you can withdraw up to 7 days after purchase, as long as there are more than 48 hours before the event starts (Brazilian Consumer Code, art. 49). The organizer refunds the ticket price.
A ticket already used (QR scanned at the door) has no refund.
The service fee is not refunded in any case: it pays for the platform service, which has already been provided (ticket issuing, guest list and door check-in).

How to ask:

Contact the organizer through the event page messages ("Talk to the organizer" button), with your order code.
If the organizer doesn't reply, write to [email protected] with the order code. Floripa Media cannot refund money that went to the organizer's account, but we press for their reply and may suspend anyone who doesn't follow these rules.

The ticket is personal and checked against an ID at the door. Changing the name depends on the organizer: contact them through the event messages.

These rules complement the Events Terms of Use.